FAQ

Frequently Asked Questions

Minimums, sampling, decoration methods, shipping and reorders — the questions buyers ask before sending a brief.

Before you start

The questions that decide the route

If your question is not here, send it with your brief — we answer it in the first reply.

Minimum order quantities by product family

What is the minimum order?

Minimums vary by product family: apparel from 25 pcs, teamwear from 15 sets, headwear and bags from 30 pcs, creative merchandise from 50 pcs. Private label development starts higher — confirmed per style.

Mixed colour and size runs

Can I mix colours and sizes in one run?

Yes, most garments can be mixed by colour and size within one order. Mixed runs may affect the unit price because of setup — we confirm the effect in the quote.

Working from a reference image

Can you work from my own style?

Send a photo, a sketch, a sample or a screenshot. We do not require a tech pack to start — part of our job is turning a reference into a specification.

Decoration methods compared

Which decoration methods can you do?

Screen print, DTG, embroidery, heat transfer, sublimation and woven patches, depending on the fabric and artwork. The suitable method is confirmed against the product.

Pre-production sampling

How does sampling work?

A pre-production sample or high-resolution proof confirms feel, fit, print colour and hardware before bulk. The sampling route and timing depend on the item and are confirmed in the quote.

International shipping and delivery

Do you ship internationally?

Yes. Orders ship consolidated or split across multiple addresses. Duties, taxes and local clearance sit with the importing party; we flag what we know and do not file on your behalf.

Archived specifications for reorders

Can I reorder the same specification later?

Yes. Approved specs — fabric, Pantone references, decoration codes, placements and packaging — are archived so a reorder matches rather than restarts.

What happens after a brief

What happens after I send a brief?

We reply with the next useful question, not a sales pitch. Then you approve the scope and route before sampling or production starts.

Still unsure?

Send the part you already know

A photo and an approximate quantity is enough for us to identify the right route.

Send a photo

A product photo, screenshot or link to something close to what you want.

Tell us the quantity

An approximate figure or range is enough.

We confirm the route

Product family, decoration method and next step come back in the first reply.

Related pages

Where to go next

Shipping & Returns

How orders ship, who clears customs, and what happens if something is wrong.

Read more

Private Label

Labels, Pantone locks and archived specs for brands building their own line.

Read more

Programs & Kits

Pre-configured kits and custom combinations for events and onboarding.

Read more

Quick answers

Common questions, short answers

Still have a question?

Ask Us Directly

Send your question with a brief — we answer it in the first reply rather than sending a brochure.

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